The NOVEMBER YELLOW Welcome To…Crew is a garment dye product made in South Central, Los Angeles. This pullover sweatshirt is very heavy and will provide you with warmth in low temperatures.

• Unisex • Made in U.S.A. • Pre-Washed for a no-shrink true fit. • 14 oz/yd₂ Super Heavy Weight Shrink Free • Oversized Fit

100% U.S. Grown Cotton

FULFILLMENT & SHIPPING POLICY

Please allow approximately 7–14 business days from the date your order is placed for processing, production, packing, shipment, and delivery.

This 7–14 business day estimate includes both fulfillment and standard shipping time.

Business days do not include weekends or federal holidays.

Orders may require additional time during product launches, holidays, promotional periods, severe weather, carrier disruptions, or other periods of unusually high order volume.

Once your order has been packed and transferred to the shipping carrier, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Please make sure your shipping address is complete and accurate before placing your order. Customers are responsible for providing a valid shipping address.

If an order is returned to us because of an incorrect or incomplete address provided at checkout, additional shipping charges may apply before the order can be reshipped.

RETURNS & REFUNDS

NOVEMBER YELLOW accepts eligible returns within 30 days of confirmed delivery.

To qualify for a return, merchandise must be:

• Unworn and unused • Unwashed • Free from stains, odors, alterations, or damage • In its original condition • Returned with original tags and packaging, when applicable

Items that have been worn, washed, altered, damaged after delivery, or otherwise show signs of use are not eligible for return.

Customers are responsible for return shipping costs for standard returns.

Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If you receive an item that is damaged, defective, or different from what you ordered, please contact NOVEMBER YELLOW Customer Support as soon as possible.

Include your:

• Order number • Name and email address used for the order • Description of the issue • Clear photographs of the item, when applicable

Once the issue has been reviewed and approved, NOVEMBER YELLOW will provide an appropriate replacement or refund at no additional cost when applicable.

REFUNDS

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after the refund is processed for the funds to appear on your account. Processing times may vary depending on your bank, card issuer, or payment provider.

EXCHANGES

Because some NOVEMBER YELLOW products are released in limited quantities, direct exchanges are subject to size and product availability.

If the requested replacement item is unavailable, the customer may return the eligible merchandise for a refund and place a new order for another available item.

LIMITED-EDITION PRODUCTS

Limited-edition merchandise is eligible for return under the standard NOVEMBER YELLOW return policy as long as the item meets all return requirements listed above.

Products that are specifically personalized or customized for an individual customer may be subject to separate return restrictions when those restrictions are clearly disclosed before purchase.

ORDER CANCELLATIONS & CHANGES

If you need to cancel or modify an order, please contact NOVEMBER YELLOW Customer Support as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests before an order enters production, packing, or fulfillment.

Once an order has entered the fulfillment process, we cannot guarantee that it can be changed or cancelled.

DELIVERY ISSUES

If your tracking information shows that your package has been delivered but you cannot locate it, please check with members of your household, neighbors, building management, or other secure delivery locations before contacting support.

If the package still cannot be located, contact NOVEMBER YELLOW Customer Support with your order number and tracking information so the issue can be reviewed.

CUSTOMER SUPPORT

For questions regarding an order, shipping, returns, refunds, exchanges, damaged items, or other order-related concerns, please contact:

SD+Support@novemberyellow.com

Please include your order number and the email address used to place your order so our team can assist you as quickly as possible.